Electrical faults can arise without warning, and some require prompt attention rather than waiting for a scheduled appointment. A total loss of power confined to one property, a circuit breaker that trips repeatedly and will not remain reset, a burning smell near sockets or the consumer unit, sparking from an outlet, or visible scorch marks around electrical accessories are all situations where calling an electrician is the right response rather than attempting to investigate yourself.
An emergency call-out covers urgent fault assessment and first-response repair work. On arrival, the engineer carries out a visual and instrument-based assessment of the installation to identify where the fault lies and what has caused it.
Where the fault presents an immediate risk, the affected circuit or equipment is isolated to make the installation safe before any further work is carried out. Where repair is practical at the same visit, the electrician completes the work and tests to confirm the fault is resolved.
Where follow-up is required, they explain what is needed and why. If there is a fire, get out, stay out and call 999.
Do not delay to submit an online enquiry or investigate the fault. If you notice a burning smell or visible damage near electrical accessories, switch off the relevant circuit at the consumer unit if you know how to do this safely, and avoid using the affected socket or appliance until an engineer has assessed the fault.
Do not attempt to open or investigate inside sockets, switches or the consumer unit. A loss of power affecting only your property rather than neighbouring properties is usually a sign of a fault within the internal installation rather than a network outage.
Checking with your electricity distributor's fault line can confirm whether the supply to your meter is intact. If the supply is present and the fault is internal, an electrician can assess and address it.
Enquiries for urgent electrical faults in Poole and surrounding areas can be submitted through this site, and availability can be checked for your postcode. An online enquiry is not an emergency-service response.